Why should you follow-up with customer after successful sales deal?

In seven step sales process blog post we discussed how sales process can be seen as steps from prospecting to follow-up. Our focus on making sales process as an never-ending-sales-cycle has influenced on us making the SalesFollow. We think that every deal and every customer should be followed-up, it should be followed-up or you are not going to sell anymore for this client. Lets dig deeper into why follow-up is important.

In seven step sales process blog post we discussed how sales process can be seen as steps from prospecting to follow-up. Our focus on making sales process as an never-ending-sales-cycle has influenced on us making the SalesFollow. We think that every deal and every customer should be followed-up, it should be followed-up or you are not going to sell anymore for this client. Lets dig deeper into why follow-up is important.

Jill Konrath has said that according to Forrester study only 7 percent of conversations lead to follow up conversation. The follow up feature for in SalesFollow app is one key reason why we ask you “What’s next”. You should not stop sales process even if customer first tells you “no”. Maybe at later time or with different offering you can get a paying customer. Even if you make a successful sales transaction you should communicate with the customer in order to increase customer satisfaction, lower order cancellation and make up-selling for the same customer. If you document the current state of mind of the customer into SalesFollow notes you can easily re-approach the customer with a message that is relevant for the customer. These follow up conversations are best done by the person who has started initial conversation as fact is that customer chooses you to deliver the solution for them.

Try out SalesFollow and its unique sales process with automatic follow up feature. It will ask you what to do next, schedule follow up after deal and notifies you when to contact you customer. We are sure that in this way you have the bigger probability to make first and also the next deal with your customer.